Plan and provide services
Project brief
A key role of the manager of a fitness centre is to plan and provide services that enhance the business and meet client needs.
Troy, the Programs Coordinator, has been analysing this month’s customer feedback forms. Go to the Staff Only section of the FitWorks website to read the customer feedback forms, then listen to Troy's report.
Your project is to plan for and provide a new Pilates program at FitWorks.
Work your way through the tasks required to complete this project.
Click on the play button and listen to this report, or read the transcript
below.
(The audio file may take some time to download.)
Please read the Orientation Guide before you start.