Websites
Books
Dwyer, J (2000) The business communication handbook,
(5th edn), Prentice Hall, Sydney, NSW.
Dwyer, J (2002) Communication in business: strategies and
skills, (2nd edn), Pearson Education Australia, Sydney,
NSW.
Hardman, L S (1997) Interacting with customers and clients:
a foot in the door, Longman, Melbourne, VIC.
Johnson, S (2001) You, your team and your customers,
Tertiary Press, Melbourne, VIC.
Terminology reference
Download the 'Quick reference
guide business terminology'.
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