The following topics will provide information you need to plan work schedules, monitor work performance and assess training needs and act to address those needs. These can be applied either for yourself or, if you are in a supervising or management role in a small business, to help others in your workgroup to develop these skills.

You will find case study examples to illustrate some topics. A 'Business advisor' icon will give you extra advice.

Linked 'Activities' throughout the topics will direct you to apply your knowledge to a workplace situation and you can also try a 'Self test' at any time.

Planning your own work schedule
Monitor your own work performance
Coordinate professional development