Books

Saville & Callender, (1991) Managing the Australian Office, Macmillan.

Ailsa Masterton, (1997) Getting Results With Time Management, Library Association Publishing, London.

Polly Bird, (1998) Time Management, Teach Yourself Books.

Trevor Tyson, (1989) Working with Groups, Macmillan.

William Martin, (2001)Quality Customer Service, Crisp.

Gordon Shea, (1992) Mentoring, Better Management Skills, Kogan Page.

David Osborne, (1996) Staff Training and Assessment, Cassell.

Alana Hunt, (1995) The Price Waterhouse Career Development for Managers, Cassell.

Robert Maddux, (1994) Effective Performance Appraisals, Better Management Skills, Kogan Page.

Websites

Performance measuring resources www.cognology.biz/360whatis.htm

National Training Information Service (NTIS) www.ntis.gov.au

Terminology reference

Download the 'Quick reference guide business terminology'.

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