Access the content for this competency here.

Topics

Activities

Management systems

	Business operations
	Performance measures	Monitoring systems Computer software programs
	Staff management systems	Outsourcing in your business
	Performance appraisals	Your job description Informal performance
	Stock control	Production methods Stock reserves Ordering systems
	Finance

Quality assurance

	Quality control	Quality control
	Production processes	Production process checklist
	Customer service	Service quality and customer service
	Industry Codes of Practice	Codes of Practice
	Standards Australia	Certification of standards
	Legislative requirements
	Innovation

Risk management

	A risk management plan
	Insurance	Public liability insurance
	Identifying risks	Identifying risks
	Controlling the risks	Identifying a risk in your business
	Managing ergonomic risks
	Financial risks
	Occupational health and safety (OH&S) procedures and responsibilities

Networking

	Business promotion
	Techniques for networking	Business card design Networking in chat rooms
	Networking opportunities
	Maintaining networks

Self tests

	Management systems
	Quality assurance
	Risk management
	Networking