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Topics Personal business skills The attributes of a business operator
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The attributes of a business operator
The attributes of a business operator

Small business operators need to 'wear many hats'. In addition to being a specialist in their area, they must also assume the roles of financial controller, human resources manager and sales assistant.

The trick to fulfilling these multiple roles successfully is developing many skills.

Financial skills
  • Understanding profit and loss sheets - cashflow management
  • Budget management

Management skills
  • Planning
  • Leadership
  • Organising
  • Record keeping

Customer service and personal skills
  • Selling ability - interpersonal communication
  • Ability to deal with complaints
  • Negotiation and conflict resolution
  • Networking skills

Marketing skills
  • Promoting - pricing
  • Distribution skills

Technical skills

This will vary according to your chosen industry, but may include the following.
  • Extensive expertise in the main area of business.
  • Specialist knowledge where appropriate.
  • A strong professional network.