MCG Financing is a professional finance brokerage.

It is comprised of eight finance brokers acting in unison to cover all types of financial services.

Their services include:

• Hire purchase
• Second mortgage finance
• Balloon residual personal loans
• Credit cards
• Interest only loans

The company currently turns over $3.5 million in transactions and aims to increase this to over $5 million in the next 12 months.

MCG Financing needs to find out more about their customer needs and decides to carry out a questionnaire. However their questionnaire contains some problems.

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