SHORT COURSES
Short Course programs are developed in consultation with business to determine relevant, contemporary, and adaptable programs which will benefit participants professionally and personally. Programs have flexible delivery options including: onsite with your organisation; as scheduled program or combined with other training programs.
Click on the links below to find out the Short Courses offered in 2011.
Workforce Planning, Workforce Analytics and Workforce Metrics
People are the most important and essential asset to any business, directly contributing to the development and growth of the organisation. Organisations are now looking to the Human Resources (HR) function to provide expertise on how to leverage human capital to create true marketplace differentiation. Without accurate and reliable human capital data and the knowledge to accurately analyse and then turn this data into precise planning information, strategic HR professionals cannot make fact based decisions that provide strategic insights to their business.
Organisational Excellence Australia is working in association with the Australian Human Resources Institute (AHRI) to deliver a series of workshops targeting HR professionals, providing them with the knowledge, tools and techniques to assist them in their role in defining and determining workforce metrics, analysing these metrics to turn them into accurate information, and then using this information in workforce planning programs.
More information on Workforce Planning 
More information on Workforce Analytics
More information on Workforce Metrics
Register your interest HERE
Excellent Customer Service
Excellent Customer Service is the life-blood of any business. This workshop will develop and challenge your knowledge and understanding of Excellent Customer Service, and allow you to start developing a clear picture of how this should look within your own organisation.
Register your interest HERE
Time and Meeting Management
The challenge for you and your organisation is how to create quality time to tackle the real issues and solve them successfully. This workshop will provide simple but effective tools and techniques to start taking control of ‘time bandits’ and create structured meetings that get things done and give you the quality time you need.
Register your interest HERE
Practical Problem Solving
The need to quickly and effectively solve problems continues to be a number one priority in many organisations. This interactive workshop will assist you to develop your problem solving skills, and implement these immediately in your organisation.
Register your interest HERE
Leading and Developing Teams
In today’s rapidly changing business environment it is important for leaders to build their ability to develop and maintain high performing teams. This one-day workshop explores the skills, abilities and qualities that are required of an effective leader and provides you with some practical methods that you can immediately implement to effectively develop your teams.
Register your interest HERE
Strategy Development and Deployment
Today many successful companies have realised that for business strategy to stick and be successful, all employees need to think and act strategically and own the strategic direction of the company. In this workshop we examine a number of theories around strategy and we focus on activities involved in implementing business strategy including SMART goal setting, process thinking and performance management.
Register your interest HERE
Lean Thinking
Lean thinking started in the manufacturing sector, where Toyota developed many of the initial principles. Today these principles have been taken and applied across a large range of industries. In this workshop we introduce Lean Thinking, the key definitions and some of the vast range of tools and techniques available that can be immediately implemented into your business to start you on your Lean journey.
Register your interest HERE
Introduction to Coaching
To assist their team members reach their full potential, all leaders need to take responsibility for guiding and supporting improved performance in their team. This one-day workshop is designed to assist you develop a thorough understanding of your role as a coach to your team and provide you with some simple tips and tricks which you will be able to implement back in your business.
Register your interest HERE
Managing Change
Change is an inevitable part of the business environment. To succeed, businesses need not only to effectively lead and manage change, but to embrace it. This workshop will give leaders an understanding of what “managing change” means and the important roll you play in leading successful change projects. Tools and techniques will be discussed with the focus on how these can be practically implemented.
